Job Type: Hourly

Compensation Description: $20/hour, 20 -25 hours per week

 Reports to: MBAC Director

POSITION SUMMARY

The Program Associate is responsible for providing comprehensive support for the MBAC (Minority Business Assistance Center) Director and Advisor and managing the program operations.  This person serves as the central point of contact between clients and staff and is responsible for the effective day to day programmatic activities of the program.

SUPERVISORY REQUIREMENTS

• None

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completes a broad variety of administrative tasks for the MBAC Director and Advisor, including managing an extremely active calendar of appointments; completing reports; composing and preparing correspondence that is sometimes confidential; arranging travel plans as needed, itineraries, and agendas; and compiling documents for program related meetings & events.
• Answers phones and responds to emails.
• Schedules client meetings for coaching, counselling, and workshops
• Maintains filing systems as assigned.
• Maintain up to date and accurate participant and client data in the Customer Relationship. Manager (CRM) system.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Maintains office supplies and coordinates maintenance of office equipment.
• Assists with planning, execution and serves as support for MBAC events such as meetings, workshops and client events, as needed.
• Assists with program reporting.
• Provides back up assistance to the NEOHCED Program Assistant as needed.
• Performs other duties as required or assigned.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma/GED equivalent. Associates/bachelor’s degree Preferred.
• Fluent in Spanish and English (i.e., speaking, reading, and writing).
• 3 to 5 years of experience in a professional environment preferred.
• 1-2 years’ experience in customer service, administrative/executive support preferred.

REQUIRED SKILLS AND COMPETENCIES

The specific personal traits required to accomplish the essential duties of this job successfully include:

• Candidates must possess excellent oral and written communication skills.

• Proficiency in the entire Microsoft Office Suite.
• Very strong interpersonal skills and professional demeanor.
• Proven ability to handle confidential information with discretion.
• Strong organizational and time management skills.
• Must have ability to organize and manage multiple projects.
• Must be able to work independently and without direct supervision while still driving results.
• Must possess excellent phone etiquette.
• Must have reliable transportation.

PHYSICAL AND TRAVEL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of walking and standing.
• Must be able to lift-up to 20 pounds at times.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

NORTHEAST OHIO HISPANIC CENTER FOR ECONOMIC DEVELOPMENT is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: NORTHEAST OHIO HISPANIC CENTER FOR ECONOMIC DEVELOPMENT is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at NORTHEAST OHIO HISPANIC CENTER FOR ECONOMIC DEVELOPMENT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. NORTHEAST OHIO HISPANIC CENTER FOR ECONOMIC DEVELOPMENT will not tolerate discrimination or harassment based on any of these characteristics. NORTHEAST OHIO HISPANIC CENTER FOR ECONOMIC DEVELOPMENT encourages applicants of all ages.