Chief Operating Officer

  • Full Time
  • Ohio

Northeast Ohio Hispanic Center for Economic Development (NEOHCED)

The Northeast Ohio Hispanic Center for Economic Development (NEOHCED) is committed to equitable asset building in Cleveland’s Latino, and other underserved communities, by providing economic and entrepreneurial technical assistance, training, and advocacy. NEOHCED is home to the only Latino Small Business Development Center (SBDC) in Northeast Ohio. Our Business Advisors specialize in business consulting, identifying capital sources, developing business plans, marketing strategies, strategic planning, business certifications, financial forecasting, business valuation, loan packaging and accounting.



Summary of Position:
Reporting to the Chief Executive Officer, the Chief Operating Officer (COO) is responsible for building a strong team, fostering a dynamic organizational culture, and strengthening our programs and impact on the community. As a member of the senior leadership team, the COO is a key liaison between programs, operations, and development. This new position interacts with all internal departments, leading all program-focused activities, and provides vision and strategy for future organizational needs, while strengthening staff capacity and organizational culture.



Supervisory Requirements:  

  • Supervising daily operations of the organization and program delivery.  
  • Acting as a key team leads within all departments.  
  • Maintaining organizational effectiveness.  
  • Creating budgeting plans for projects o departments.  
  • Providing support to department leaders.  


Essential Duties And Responsibilities:

  • The COO will oversee human resources, finance, grants management, marketing, and 
    communications for the organization.  
  • Participate as a member of the fundraising team and assist with increasing the fundraising abilities of the organization including the identification and analysis of prospects, creation of content, and materials to support fundraising activities.  
  • Represents organization at external fundraising events and meetings.  
  • Work with The Board of Directors and CEO in order to fulfill the organization’s mission.  
  • Managing day-to-day activities and looking after the important deadlines related to the program delivery, projects, and operations of the organization.  
  • Develop long-term strategies for organizational staffing and structure that ensure NEOHCEDs’ 
    current and future needs are met.  
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.  
  • Serves as the internal leader of the organization: Coordinating the annual operations plan and budget. 
  • Lead the performance management process that measures and evaluates progress against goals for the organization.  
  • Provide for all staff a strong day-to-day leadership presence, bridging all aspects of operations and supporting an open-door policy among all staff.  
  • Lead and manage the organization’s vice presidents & Directors.   
  • Advise the CEO and other key members of the Board on financial planning, budgeting, cash flow, investment priorities, and policy matters.  
  • Serve as the management liaison to the board and audit committee; effectively communicate and present critical financial matters at the select board of directors and committee meetings.  
  • Contribute to the development of NEOHCED’s strategic goals and objectives as well as the overall management of the organization.  
  • Maintain continuous lines of communication, keeping the CEO informed of all critical issues.  
  • Represent the organization externally, as necessary, particularly in banking and lease 
  • Oversee, direct, and organize the work of the finance and operations teams.  
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.  
  • Ensure staff members receive timely and appropriate training and development.  
  • Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.  
  • Mentor and develop staff using a supportive and collaborative approach: assign 
    accountabilities; sets objectives; establishes priorities; and monitors and evaluates results.  
  • Upgrade and implement an appropriate system of policies, internal controls, accounting 
    standards, and procedures.  
  • Improve administrative and operational accounting services such as treasury management, 403-B plan, grants processing, payroll, accounts payable, and purchasing.  
  • Performs other duties as required or assigned.  


Qualifications And Educational Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty 
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

  • Bachelor’s Degree in business management, communications, or related field. Master’s 
    degree preferred.  
  • Five or more years of senior nonprofit management experience.  
  • Proven track record of effectively leading a direct service organization with a complex array of programs with the ability to leverage staff strengths across program areas.  
  • Strong management and decision-making skills including the ability to influence, engage and lead others to new levels of effectiveness and programmatic impact.  
  • Experience and skill in working with a Board of Directors.  
  • Strong project management aptitude and personal characteristics required.  


Required Skills And Competencies:     

  • The specific personal traits required to accomplish the essential duties of this job successfully include:  
  • High-level strategic thinking and planning.   
  • Ability to envision and convey the organization’s strategic future to the staff, board, volunteers, and donors.  
  • Ability to effectively communicate the organization’s mission to donors, volunteers, and the overall community.  
  • Demonstrated ability to oversee and collaborate with staff. 
  • Demonstrated sensitivity to diverse issues, comfortability in multicultural environments, and ability to speak Spanish.  
  • Solid organizational abilities, including planning, delegating, program development, and task facilitation.  
  • Demonstrated computer expertise with Microsoft Office tools, Google applications, email applications, and database systems.  
  • Strong financial management skills, including budget preparation, analysis, decision making, and reporting.  
  • Superior project management, organizational, teamwork, and interpersonal skills.  
  • Strong written and oral communication skills.  
  • Strong public speaking ability.  
  • Strong work ethic with a high degree of energy.  


Physical And Travel Requirements: 

  • Frequent local travel and some national travel required.  
  • Prolonged periods of sitting at a desk and working on a computer.  



If interested, please send a cover letter and resume to [email protected]

Job posting will remain open until the position is filled. 

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.  

NEOHCED is an Equal Opportunity Employer and is in compliance with Title VII of the Civil Rights Act of 1964 as amended, Age Discrimination in Employment Act of 1967, and the Rehabilitation Act of 1973, and employs without regard to sex, race, color, national origin, religion, age, handicap or veteran status. Additionally, it is the policy of NEOHCED to maintain a work environment free from discrimination based on race, color, religious creed, national origin, gender, sexual orientation, age, disability, genetic information, veteran/military status, marital status or other status protected by federal or state law, with regard to any term or condition of employment.



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