Program Assistant

  • Full Time
  • Ohio

Northeast Ohio Hispanic Center for Economic Development (NEOHCED)

The Northeast Ohio Hispanic Center for Economic Development (NEOHCED) is committed to equitable asset building in Cleveland’s Latino, and other underserved communities, by providing economic and entrepreneurial technical assistance, training, and advocacy. NEOHCED is home to the only Latino Small Business Development Center (SBDC) in Northeast Ohio. Our Business Advisors specialize in business consulting, identifying capital sources, developing business plans, marketing strategies, strategic planning, business certifications, financial forecasting, business valuation, loan packaging and accounting.

Summary of Position: 

The Bilingual Program Assistant reports to the SBDC Director and is in charge of the daily administrative tasks of the Hispanic Business Center and Chamber of Commerce. This person serves as the central point of contact between clients, staff, managers and is responsible for the organization and effective administration of day-to-day activities.

Primary Receptionist/Clerical Duties and Responsibilities: 

  • Answers phones and responds to emails
  • Schedules client meetings for coaching, counseling, and workshops
  • Maintains office calendars and sends out reminders of impending appointments
  • Maintains client confidentiality
  • Inputs data into Customer Relationship Manager (CRM)
  • Types up reports and letters as requested
  • Files documents
  • Welcomes visitors
  • Maintains client physical and digital records
  • Keeps main office neat and organized
  • Mailing-handling and sorting
  • Acts as liaison between different departments
  • Provides logistical and planning support for workshops and event
  • Inventories supplies and reorders as necessary
  • Assists in planning and overseeing special events
  • Assist with translation
  • Drops off bank deposits
  • Assists in program reporting
  • Creates flyers, newsletters, and brochures
  • Makes reservations for off-site business meetings
  • Reserves conference rooms and equipment for in-office meetings and presentation
  • Serves as staff for workshops and events, as needed
  • Ensures overall cleanliness of all office areas
  • Other duties as assigned


Proven Abilities 

  • Fluent in Spanish and English (i.e. speaking, reading, and writing)
  • Proficient in Word and Excel  
  • Communicates both verbal and written clearly, politely, and effectively  
  • Is capable of multitasking efficiently on a regular basis  
  • Demonstrated ability to organize and manage multiple projects  
  • Pays close attention to detail  
  • Must be able to work independently and without direct supervision while still driving results 
  • Possesses excellent phone etiquette  
  • Ability to work in a fast-paced environment  
  • High School Diploma/GED equivalent  
  • Demonstrates excellent time-management skills 
  • Must have reliable transportation  


  • Knowledge of business, financial management, and/or accounting  
  • Demonstrated involvement with the Hispanic community  
  • Associates/Bachelor’s Degree Preferred 

If interested, please send a cover letter and resume to [email protected]

Job posting will remain open until the position is filled.

NEOHCED is an Equal Opportunity Employer and is in compliance with Title VII of the Civil Rights Act of 1964 as amended, Age Discrimination in Employment Act of 1967, and the Rehabilitation Act of 1973, and employs without regard to sex, race, color, national origin, religion, age, handicap or veteran status. Additionally, it is the policy of NEOHCED to maintain a work environment free from discrimination based on race, color, religious creed, national origin, gender, sexual orientation, age, disability, genetic information, veteran/military status, marital status or other status protected by federal or state law, with regard to any term or condition of employment.

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