The Experience Coordinator for CentroVilla25 plays a crucial role in overseeing the operational, marketing, and sales efforts to ensure overall success of vendors and facility as a whole. This position requires an individual who can effectively lead teams, manage budgets, coordinate events and develop strategies to enhance market experience. The ideal candidate is passionate about serving the small business community in a culturally relevant manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the liaison between project owner, vendors and property management.
• Cultivate strong relationships with local businesses, stakeholders, and community organizations to enhance business opportunities.
• Responsible for all event inquiries, site walk throughs, event contracts development and execution.
• Work with Property Management to ensure proper coordination on special events; including set up and tear down.
• Manage and offer direction to on-site volunteers.
• Enforce all CentroVilla25 rules and guidelines, notify Property Management and NEOHCED leadership of complaints/issues
• Will work with Property Management during the leasing process. This may include, but is not limited to prospecting, tours, negotiation.
• Support the marketing team in ensuring a marketing and communications strategy geared to ensuring ongoing traffic of the market, promotion of special events, and general awareness of market activities. Coordinate marketing campaigns and promotional events to drive traffic and enhance brand visibility.
• Provided regular reports to the Director of Operations and CEO
• Ensure overall effective operations of the facility (housekeeping, landscaping, utilities, access control, maintenance).
• Security management – manage relations between Property Management and the security team.
• Identify opportunities for cost savings and efficiency improvements.
• Provide POS technical support to market vendors.
• Performs other related duties as necessary or assigned.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

To perform this job successfully, the ideal candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in business administration, Marketing, Management, or a related field; or
• Proven experience (5+ years) in in marketing, sales, or management roles, preferably in a retail or service-oriented industry.
• Demonstrated track record in business management.
• Demonstrated track record of achieving sales targets and driving business growth.

REQUIRED SKILLS AND COMPETENCIES

The specific personal traits required to accomplish the essential duties of this job successfully include:

• Demonstrated track record of achieving sales targets and driving business growth.
• Strong leadership and interpersonal skills with the ability to communicate effectively at all levels of the organization.
• Excellent verbal and written communications stakeholders.
• Solid understanding of market research and analysis, with the ability to interpret data and draw actionable insights.
• Familiarity with digital marketing strategies and tools, including social media, content marketing, and SEO. Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.
• Proficient in using CRM software, Microsoft Office Suite (Excel, PowerPoint, Word), and other relevant business management tools.
• Familiarity with data analysis software and marketing automation tools is desirable.
• to detail and the ability to work efficiently under pressure.
• Ability to adapt to changing market conditions, demands, and customer needs while maintaining a resilient and positive attitude.
• Detail-oriented with a commitment to accuracy and precision, and customer satisfaction
• Excellent organizational and time management skills.
• Strong written and oral communication skills.
• Strong work ethic with a high degree of energy.
• Interest in local food, small business, and economic justice
• Competency working with people from diverse backgrounds, cultures, and with limited English language skills
• Willingness to prioritize community, lead collaboratively, and find creative solutions
• Must be bilingual, English and Spanish.

PHYSICAL AND TRAVEL REQUIREMENTS

• Some local travel required.
• Periods of sitting at a desk and working on a computer; as well as extended times standing and walking throughout the building.
• Ability to lift 40 lbs. including large tents, sandwich board signs, boxes, tent weights, tables, chairs, etc.
• Must be able to navigate various departments of the organization’s physical premises.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

NORTHEAST OHIO HISPANIC CENTER FOR ECONOMIC DEVELOPMENT is an equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: NORTHEAST OHIO HISPANIC CENTER FOR ECONOMIC DEVELOPMENT is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at NORTHEAST OHIO HISPANIC CENTER FOR ECONOMIC DEVELOPMENT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. NORTHEAST OHIO HISPANIC CENTER FOR ECONOMIC DEVELOPMENT will not tolerate discrimination or harassment based on any of these characteristics. NORTHEAST OHIO HISPANIC CENTER FOR ECONOMIC DEVELOPMENT encourages applicants of all ages.

To apply for this position, email you Resume and Cover Letter to Soly Marengo, Director of Operations to [email protected]